Demand Better Service Management

It is sadly common for business owners to undercharge for their services. Are you one of them? When you undercharge, your profit margins are too close for comfort, your best performers aren’t properly rewarded, and your business struggles to grow.
 
It’s time to break the cycle of painfully low prices!
 
Join Bill Kinnard at the next BPI GoldStar webinar to identify key performance indicators that will allow you to price for profit while delivering excellent service to your customers. Get ready to price for profit and feel confident that your company’s daily goals will deliver quality and growth for the business.
 
Learning Objectives

1. Understand why you can’t manage performance through accounting and what to do instead.
2. Determine your proper (profitable!) pricing.
3. Get buy-in from your technicians on the importance of daily service goals.
4. Deploy 5 critical KPIs to know that you’re priced for quality and profit.
5. Learn which key data points to collect, and how to do it.

Bill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training, HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small, and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.