To manage effectively, you must engage your emotional intelligence as much as your mind.  Our employees and colleagues are whole people, not just brains! We must approach them the same way, with both our brain and our gut, or emotions.

If you’d like to understand why people don’t always behave the way you expect, and learn to elicit the responses and behaviors you want, join the next GoldStar Webinar by global business coach, Chris DeVany.

Learning Objectives

• What is emotional intelligence?
• Discover YOUR emotional intelligence with a short 10-item questionnaire
• Learn why it’s so important to use emotional intelligence
• The Four Clusters of Emotional Intelligence
• Emotional intelligence techniques to manage even more effectively