Upcoming Webinars
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Tuesday, November 18, 2025 @ 3:00 PM
In a world where attention is fleeting and competition is fierce, how your organization approaches customer relationship management (CRM) can make or break your reputation - and your bottom line. Whether you're in sales, service, operations, or leadership, building lasting connections with customers is no longer optional - it's essential.This dynamic session will explore what sets standout organizations apart when it comes to customer relationships. You’ll examine how today's digital pace and mobility are reshaping communication expectations, and discover strategies that lead to stronger loyalty, repeat business, and valuable referrals.
Whether you're just refining your CRM approach or seeking fresh ideas to reenergize your team’s customer focus, this session will give you actionable strategies to raise your game.
Learning Objectives:
- Pinpoint customer engagement techniques that differentiate your organization in a crowded market
- Apply high-impact communication skills across digital and in-person channels
- Cultivate a mindset that fosters trust, empathy, and long-term partnerships
- Use strategic touchpoints to increase customer retention and generate quality referrals
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. His book 90 Days to a High-Performance Team, published by McGraw Hill, is helping thousands of executives, managers and team leaders improve performance.
Tuesday, December 2, 2025 @ 3:00 PM
Happiness, wellbeing, and success—these are the goals we have for our children, and they should be no different for our companies or weatherization agencies. To create a thriving organization, we need three key elements: vision, passion, and purpose. In this session, we’ll explore the blueprint for building a workplace where employees transition from seeing their job as "just a job" to viewing it as a meaningful career—and ultimately, a calling. With increased retention and reduced hassles, we'll dive into scientific findings and real-world examples of companies that have successfully made this transformation.Learning Objectives:
1. Discover the key characteristics of successful organizations
2. Uncover 4 powerful inputs that will boost any organization’s success
3. Implement principles that drive success and create lasting impact
About the Instructor
John Tooley is an award-winning Home Performance and Energy Efficiency Expert who has been involved in the building science world for 40 years. He has been honored with some of the most coveted awards in our industry receiving the EEBA Joule Award for Excellence in Advancing Energy Efficiency in 2006 and being inducted into the Building Performance Institute's Hall of Fame for lifetime commitment and dedication to the Home Performance Industry. He was the 2013 recipient of the Tony Woods Award for Excellence in Advancing the Home Performance Industry.
Tuesday, December 16, 2025 @ 3:00 PM
Ever wonder what makes top-performing companies so successful? It’s not just about hearing good advice—it’s about putting the right ideas into action. If that’s where you’ve felt stuck, you’re not alone.This session is designed to give you clear, simple steps you can take right away to start seeing results. Learn what the most successful companies are doing differently, and how you can apply those same strategies to grow your business and improve your quality of life. Let’s unlock the tools to help you thrive!
Learning Objectives:
1. Discover the top ten keys that set successful companies apart
2. Dig into the critical elements that you need to strengthen within your company
About the Instructor
Bill Kinnard is the President of Grandy and Associates. He has over 30 years of experience in Business Training, HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.
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