It is imperative that today’s company owner/manager receive steady feedback from their customers. The company needs to know the customers opinion of their service, office staff and overall quality of work. Properly designed and presented Customer Response Cards and/or online reviews provide the needed information for today’s contractor to tweak their companies for maximum profitability. Several physical cards/online review systems will be discussed along with information on how to present the cards including incentive systems for your technicians to give the cards out.

Presentation by Tom Grandy
Earn Up To 1.5 BPI CEUs

Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others