Tuesday, July 24, 2018 3PM EDT/12PM PDT
Is there a greater challenge than working on the front lines of an organization and dealing one on one with customers daily? Much hinges on this critical role - from building strong customer relationships, to uncovering their ongoing needs, establishing loyalty, and even continued sales growth.
In this session, we'll take a close look at what customers really want, and then examine what we can do to meet and exceed those expectations. We'll also explore what makes up a customer focused culture, and how that impacts what each person does in their every day roles and responsibilities.
Lauren Valentine, Sandler Training
Earn up to 1.5 BPI CEUs
Free to BPI GoldStar Contractors and BPI Test Centers; $50 fee for all others.