Continual improvement of your company's performance should be a permanent objective. It gives you a competitive advantage, and also helps you:
- React quickly to opportunities
- Enjoy flexibility through improved organizational capabilities
- Align improvement activities to the organization's goals
Click on the hyperlinks below to download tactics and tools that work!
| Tactics | Tools |
| Employ a consistent organization-wide approach to continual improvement of the organization's performance. | |
| Document how the organization will improve its quality system. |
Develop QMS plan US EPA Requirements for EPA Contractor QMS Plans |
| Identify who is responsible for identifying, planning, implementing, and evaluating the effectiveness of quality improvement activities and describe process to ensure continuous quality improvement. |
US EPA Requirements for EPA Contractor QMS Plans |
| Ensure that conditions adverse to quality are prevented, identified, corrected, documented, and tracked. |
Corrective Action Report |
| Encourage staff at all levels to establish communications between customers and suppliers, identify process improvement opportunities, and offer solutions to problems. |
Staff training on methods and tools used for continual improvement Company Meetings Company Newsletter |
| Make continual improvement of products, processes and systems an objective for every individual in the organization. |
Systematic planning process Establish goals and measures to track continual improvement Recognize and acknowledge improvements - “Wall of Fame” |
| Systematically define the goals, measurement, and corrective action processes and tools for quality improvement. | |
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Develop a statement of the organization’s policy on quality assurance.
Develop a written company performance plan for reaching quality and business goals and objectives. Measure and monitor quality improvement objectives and issue resolution. |
QA Policy Statement Template BPI – What is Quality Assurance Quality Improvement Survey Company Productivity Plan Template Corrective Action Report Template Standard Work Specifications for Single-Family Home Energy Upgrades DOE/NREL Job Task Analyses for Energy Professionals Checklist for BPI Quality Assurance Office Visit Checklist for BPI Health and Safety Test Results |
How do BPI Accreditation Standards and Obligations fit this principle?
- BPI agrees to provide a rigorous, third-party Quality Assurance Program for its accredited companies. The program provides companies with feedback on their conformance to BPI Standards in the work they are conducting and identifies areas where the companies can improve their delivery of services. The BPI Quality Assurance Program ensures that there are no conflicts of interest between the person performing the measurement and field verification quality assurance work and the contractor.
- For BPI Accredited Organizations, BPI performs periodic, but no less than annual, Quality Assurance Office visits for reviewing of each accredited organization's performance and documentation/records.
Articles from
Performance Matters
Performance Matters
