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BUSINESS MANAGEMENT SYSTEMS
FOR BUILDING
PERFORMANCE CONTRACTORS
A 3-Hr. Workshop Course Presented by BPCA/NYS
& BPI
(3 CEU's from BPI
available) | |
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 Visit
RESNET | |
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WORKSHOPS
Syracuse: Tuesday,
June 19, 2007 (1 p.m.)
NYSWDA Training Center
5869 Fisher Rd., East Syracuse, NY
13057
Lunch provided (beginning at noon)
Buffalo:
Wednesday, June 20, 2007 (9
a.m.)
Holiday Inn
Buffalo/Airport
4600 Genesee Rd., Cheektowaga, NY
14225
Breakfast provided (beginning at 8
a.m.) |
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Presenters:
Mike Callahan and John
Garofalo of Callahan/Roach & Garofalo are nationally
recognized leaders in Quality Management Training for
service contractors.
They are appearing in Central and Western NY
State exclusively for these
events.
Purpose:
Introduce NYS Home Performance
Contractors to resources available for training in
Quality Management Systems.
Learning
Objectives: To become
aware of the basic management concepts of Quality
Contracting and the Courses that teach these
concepts.
A brief sample of some of the
topics covered:
The Quality
Contractor
-The Quality Mandate
-The Quality Improvement
Process
-Conformance to Customer
Requirements
-Cost of Quality
-Prevention, Not
Detection
The Dynamics of
Leadership
-Assessing your Leadership
Skills
-Misconceptions
-What is Leadership?
-Making a Plan for Success
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A huge bargain at $100 per
attendee (net cost $50) after the $50 Training Incentive
Reimbursement from
NYSERDA.
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| REGISTER FOR THE WORKSHOPS
TODAY! |
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PRESENTER
BIOGRAPHIES
Mike
Callahan has more than 30 years experience in
the contracting industry, starting Capital City Heating
and Cooling in Columbus, Ohio, in 1972 and selling the
business in 1989 in order to join with Al Roach in
forming Callahan/Roach & Associates, a leading
management consulting firm. Mike led the training
and consulting activities of Callahan/Roach until 1997,
when the firm merged with Group Maintenance America
Corp., a leading consolidator of mechanical and
electrical contractors throughout the United
States. Mike served as President of Training and
Development for this $2 billion publicly traded
organization. Mike is a past President of Air
Conditioning Contractors of America (ACCA), and is a
frequent national speaker and seminar instructor.
Mike is currently a principal of Callahan/Roach &
Garofalo, a firm specializing in management development
and strategic consulting and training to small
businesses, including merger & acquisition
transaction management.
John
Garofalo has 30 years of industry and
consulting experience. Starting out at Southern
Bell in the early 1970s, John began his dual career
focusing on marketing and leadership development, with
stints in sales and sales management, as well as serving
as an instructor and manager for their Executive
Learning Center. Throughout his career, John has
leveraged these experiences serving as marketing manager
for Lennox Industries, as general manager for an HVAC
service business in Mobile, Alabama, as Operations
Manager of GroupMAC's Residential Group, and later as
President for Encompass Residential Services. At
Encompass, he was responsible for 35 acquired businesses
generating $350 million in annual revenue and $35
million in free cash flow. John's innovative
marketing programs focused attention on building sales
in the coveted maintenance and replacement markets. Interspersed
throughout this career, John has served the HVAC and
other industries in a consulting and leadership
development capacity, clocking over eight years in this
rewarding arena.
John is presently a principal of Callahan/Roach
&
Garofalo. |
Building Performance Institute,
Inc.
Saratoga Technology + Energy Park 10 Hermes
Road, Suite 200
Malta, NY
12020
Phone: (877) 274-1274
Fax: (866) 777-1274
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